Top 10 Chatbot Use Cases That Really Work

Bots not only streamline customer experiences at every stage in the service process but are also aids to the support agents. That’s because it isn’t just customers solving complex problems. An organization’s employees, i.e., tech support teams, customer service agents, and salespeople, also need help figuring out answers to complex problems and questions as well (usually from customers themselves). Companies can set up and equip their chatbots with the capabilities to not just perform customer service or sales services, or lead generation – but all three. Over time, as companies see how customers interact with their chatbots, additional services can be built in the chatbots as well.

Level up your customer experience with artificial intelligence and automation and deploy the best fintech chatbot with Yellow.ai. For example, customers for insurance and loans are more likely to request for a human agent to solve their queries, companies must analyze the chatbot conversation to understand customers’ expectations. With this information, the fintech chatbot can be modified and programmed to help the customer. A very common example that may have happened with everyone is a stuck digital transaction.

Chatbots handle refunds & exchange requests efficiently

They can also facilitate the feedback process, enabling employees to receive and give constructive feedback in a structured manner. On the employee front, quick access to HR information and support through chatbots reduces downtime and enhances job satisfaction. Employees spend less time navigating HR processes and more time focusing on their core responsibilities, leading to an overall increase in organizational productivity. In an age where the workforce is increasingly digital and dispersed, HR chatbots stand as the bridge between efficient HR management and enhanced employee experience. They’re not just tools; they’re the future of HR – smart, responsive, and indispensably efficient. An example of a healthcare chatbot is Babylon Health, which offers AI-based medical consultations and live video sessions with doctors, enhancing patient access to healthcare services.

Instagram bots and Facebook chatbots can help you with your social media marketing strategy, improve your customer relations, and increase your online sales. They communicate with your potential customers on Messenger, send automatic replies to Instagram story reactions, and interact with your contacts on LinkedIn. They can answer reactions to your Instagram stories, communicate with your Facebook followers, and chat with people interested in specific products. They can take over common inquiries, such as questions about shipping and pricing.

Chatbot use cases for customer engagement

IVA is basically a smart virtual assistant that can provide reliable support for all aspiring immigrants. It can ensure that users complete the immigration process quickly and with limited stress. Most important of all, users can access IVA on Facebook Messenger to obtain reliable information regarding student visas, immigration programs, permanent residence programs, and work permit regulations. Readers can find the notable uses of chatbots in the following discussion, followed by an outline of the use cases related to chatbots. The facility of a use case diagram in the discussion for a specific chatbot use case example can also provide a simpler understanding of chatbot and its working.

Read more about Chatbots For and Use Cases here.